Genesys (R) was awarded the Magic Quadrant award from Gartner, one of the world’s most recognized software suggest companies. Gartner awarded
Doreen Lakhan and Sefanaia Silimaibau of Vodafone Fiji received the award for some best practices provided by Vodafone in Pacific Asia
Easy on Hold, music distributor from the US, has stated that it released “trigger-free” music channel for call centers. One of
New call center is going to implement best customer experience practices to provide first-class service. Sean Doyle, British Airways’ Chairman and
The well-known telecommunications services provider, Vodafone, stated that the release of first UK 5G SA network available for common users is
JustCall, one of contact center software development companies, released its first AI-driven assistant for call center that is based on needs
Data Bridge Market Research has analyzed such vital aspects of call center business industry, as average development rate, current market value,
The South Korean enterprise, Hyundai Home Shopping Network Corp., which offers household products, has announced the launch of AI-servicing options in
The first call from a portable mobile phone was made in New York in 1973. Cooper was at the corner of