On 17th of November, the business world was shocked with absolutely unexpected news: OpenAI board of directors decided to fire Sam
The risks related to the rapid development of artificial intelligence have been a subject of growing concern among policymakers since the
nvoca, an active player in the Conversation Intelligence market, has announced improvements to its Signal AI and introduced a unique solution
The majority of these cuts were concentrated within the engineering department, as detailed in an internal memo obtained by CNBC. Similar
DialAmerica, the US call center solutions provider, decided to change its corporate name to Aucera to reaffirm the company experience and
The report is called “Distinguishing Real From Hype: How Contact Centers Are Actually Using AI in 2023,” is basically a survey
EWII, utility service provider, has chosen Agillic as its new partner for providing new digital projects that are focused on more
Salesforce announced that it has based its improved cloud hybrid infrastructure on Red Hat Enterprise Linux to free developer resources to
Zoom Contact Center is now using Kore.ai AI-driven solution Experience Optimization (XO) which allows Zoom Contact Center to use intelligent virtual