Apple is laying off 614 workers in California, according to a new statement from the state, the first significant job cuts
Calabrio has announced that it has opened access to the new Interaction Summary feature to the general public. The technology is
Openstream.ai, an American developer of multimodal neuro-symbolic solutions for conversational artificial intelligence, has received a US patent for its new development.
Language is the main mechanism that makes communication between people possible. And even in an era when technology provides access to
8×8 has introduced new functionality for AI-powered video meetings on its 8×8 XCaaS platform. Users can now access real-time transcriptions, debriefing,
Customer Contact Network New Zealand (CCNNZ) said customers were okay with dealing with long wait times if their calls were answered
DoT (Department of Telecommunications) of India is going to release second generation reforms to optimize penalties and make them more rational,
26.5% of banking services users in the United Kingdom think that making access to phone numbers of customer service teams more
One of the world’s leading software suggestion web resources,G2, nominated Scorebuddy as winner of the year’s award – Leader of the