Genesys was awarded as a leader in customer orchestration, for its Genesys Cloud CX platform, an all-in-one customer experience solution. Omdia
A user-friendly conversational AI chatbot that serves not so much as a replacement for the existing contact center, but rather as
A new research in the banking sector conducted by CX leader, Talkdesk, focuses on CX trends in banks and credit unions,
Global enterprise software provider NICE has been ranked first in the Ventana Research 2023 Buyers Guide for Contact Centers, receiving the
NoBroker, proptech unicorn, released its first product for contact center industry- CallZen.AI, a conversational platform for call centers. “At this moment
The report is called “Distinguishing Real From Hype: How Contact Centers Are Actually Using AI in 2023,” is basically a survey
Content Guru, leading contact center software development company, and Soitron UK, the IT solutions provider, announced partnership. Soitron will provide Content
8×8 Inc, cloud contact center software and communication software provider, announced an appointment of Bruno Bertini as its Chief Marketing Officer.
Intradiem, call center software provider, has released innovative solution for predicting agent attrition based on AI technologies. This solution is going