8×8 Inc, cloud contact center software and communication software provider, announced an appointment of Bruno Bertini as its Chief Marketing Officer.
Intradiem, call center software provider, has released innovative solution for predicting agent attrition based on AI technologies. This solution is going
Zoom Contact Center is now using Kore.ai AI-driven solution Experience Optimization (XO) which allows Zoom Contact Center to use intelligent virtual
Talkdesk, one of the world’s leaders in the field of contact center software development, has proven that Neville Letzerich is a
Videobot, Finnish customer service and customer experience software development startup, accepts funding from Finland’s Superhero Capital, and Sweden’s Urban Gillstrom and
Genesys (R) was awarded the Magic Quadrant award from Gartner, one of the world’s most recognized software suggest companies. Gartner awarded
Doreen Lakhan and Sefanaia Silimaibau of Vodafone Fiji received the award for some best practices provided by Vodafone in Pacific Asia
Easy on Hold, music distributor from the US, has stated that it released “trigger-free” music channel for call centers. One of
New call center is going to implement best customer experience practices to provide first-class service. Sean Doyle, British Airways’ Chairman and