Telecommunication, Cloud solutions

Genesys Named a Leader in the 2023 Gartner Magic Quadrant™ for Contact Center as a Service

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Genesys (R) was awarded the Magic Quadrant award from Gartner, one of the world's most recognized software suggest companies. Gartner awarded Genesys for the ninth time, now it was recognized as world's best Contact Center as a Service provider for 2023. 

Genesys is now developing cloud customer experience platforms with wide use of AI to streamline customer interactions.

“Thousands of organizations are building customer and employee loyalty and achieving business success backed by a single unified, AI-powered experience orchestration engine: Genesys Cloud CX,” said Olivier Jouve, chief product officer at Genesys. “We’re consistently delivering the capabilities and innovation organizations need to personalize and coordinate every experience, as well as enabling them to constantly evolve with consumers’ changing expectations.”

“We believe our recognition is a result of our established customer and partner relationships; global footprint; pace of innovation; and the security, scalability and reliability of the Genesys Cloud CX platform,” said Jouve. “Our market leadership and platform’s rapid growth demonstrates a track record of helping organizations — of any size, in any industry, all over the world — bridge customer and employee experiences through people-centric innovation that drives business outcomes.”