• The CEO of the company, Sean Doyle, stated that 1400 of trained agents are already ready to start serving customers in the CallBA, new contact center of the British Airways.

New call center is going to implement best customer experience practices to provide first-class service.

Sean Doyle, British Airways’ Chairman and CEO, said:

“British Airways has been flying to India since 1924, making it one of our longest-served and most valued destinations. This investment in our Customer Care team at CallBA is part of our vision to continually enhance and upgrade our customer service.?As we continue to invest in our people and grow our customer service teams in the region, we remain committed to the country and its people as we build a better BA.”