Genesys was awarded as a leader in customer orchestration, for its Genesys Cloud CX platform, an all-in-one customer experience solution. Omdia
Japan’s Nippon Telegraph and Telephone (NTT) plans to test driverless car technology with Toyota Motor and invest in an American startup
The cloud has completely changed the way we store and transmit information. Its technologies have helped overcome the limitations of a
On 17th of November, the business world was shocked with absolutely unexpected news: OpenAI board of directors decided to fire Sam
The risks related to the rapid development of artificial intelligence have been a subject of growing concern among policymakers since the
According to Deloitte, customer-centric companies are 60% more profitable than product-centric companies. Aon Hewitt has found that a strong culture drives
In the ever-evolving landscape of call center operations, the pursuit of excellence hinges on the precise measurement and management of performance
A user-friendly conversational AI chatbot that serves not so much as a replacement for the existing contact center, but rather as
A new research in the banking sector conducted by CX leader, Talkdesk, focuses on CX trends in banks and credit unions,
