JustCall, one of contact center software development companies, released its first AI-driven assistant for call center that is based on needs of small and midsize companies. It is a conversational AI-based tool that is designed to improve the sales and customer service performance.
The solution offers live monitoring of customer sentiment and real-time training tips for agents to optimize their productivity and quality of service provided. The developer states that this tool will let newbie agents pass the onboarding stage and achieve highest performance rates in a few days compared to months if use classic training procedures.
The tool also provides live transcription of all calls, which means manages receive the transcript of calls in a few seconds after their end. This also eliminates the need to listen to call recordings and allocates more time for managers for more important tasks.