The latest research on AI influence on energy consumption has shown that in 2027 the entire AI industry can consume as
DialAmerica, the US call center solutions provider, decided to change its corporate name to Aucera to reaffirm the company experience and
The report is called “Distinguishing Real From Hype: How Contact Centers Are Actually Using AI in 2023,” is basically a survey
EWII, utility service provider, has chosen Agillic as its new partner for providing new digital projects that are focused on more
Content Guru, leading contact center software development company, and Soitron UK, the IT solutions provider, announced partnership. Soitron will provide Content
8×8 Inc, cloud contact center software and communication software provider, announced an appointment of Bruno Bertini as its Chief Marketing Officer.
Salesforce announced that it has based its improved cloud hybrid infrastructure on Red Hat Enterprise Linux to free developer resources to
Intradiem, call center software provider, has released innovative solution for predicting agent attrition based on AI technologies. This solution is going
Zoom Contact Center is now using Kore.ai AI-driven solution Experience Optimization (XO) which allows Zoom Contact Center to use intelligent virtual