Cloud solutions, Telecommunication

Zoom Contact Center has released the integration with AI solutions

Zoom Contact Center is now using AI-driven solution Experience Optimization (XO) which allows Zoom Contact Center to use intelligent virtual assistants (IVA) to service customers. 

These assistants can provide service multilingually with over 130 languages available, and provide 24/7 assistance to users.

“The world is moving quickly toward an AI-first framework, making it imperative to provide the best AI solutions to every Zoom user,” said CEO and Founder Raj Koneru. “Our no-code platform enables an easy integration that brings the benefits of multichannel conversational experience to Zoom’s unified communications and collaboration processes. This will facilitate a connected, collaborative and intelligent communications platform.”