Zoom Contact Center is now using Kore.ai AI-driven solution Experience Optimization (XO) which allows Zoom Contact Center to use intelligent virtual
Talkdesk, one of the world’s leaders in the field of contact center software development, has proven that Neville Letzerich is a
Videobot, Finnish customer service and customer experience software development startup, accepts funding from Finland’s Superhero Capital, and Sweden’s Urban Gillstrom and
8×8 Intelligent Customer Assistant now provides unique customer experience thanks to worlds first voice assistant for self-service, provided for wide use
Xdroid and its partners have been working on transforming the CX and customer service industry. Besides other important projects, Xdroid has
Genesys (R) was awarded the Magic Quadrant award from Gartner, one of the world’s most recognized software suggest companies. Gartner awarded
Doreen Lakhan and Sefanaia Silimaibau of Vodafone Fiji received the award for some best practices provided by Vodafone in Pacific Asia
Easy on Hold, music distributor from the US, has stated that it released “trigger-free” music channel for call centers. One of
It is called Digital Service Center and it includes numerous features: mobile app, pricing for parts and service, video manuals, FAQs,