Talkdesk, one of the world's leaders in the field of contact center software development, has proven that Neville Letzerich is a new CMO (Chief Marketing Officer) of the company.

Letzerich is a well-known marketing professional with over 25 years of relevant experience on chief positions in startups and Fortune 500 brands. His last position was vice president role in Cisco Security, where he also had duties of CMO.

Letzerich has also worked as CMO in such well-known companies, as Virtru, Duo Security, HotSchedules, and Forcepoint, where he was responsible for worldwide marketing and global growth.

“The CCaaS industry is experiencing significant changes, influenced by generative AI and other innovations. Talkdesk is at the forefront of these advancements, continuing its rich history of providing enterprises with industry-first solutions,” said Letzerich. “I’m thrilled to bring my experience to Talkdesk and ensure the global enterprise market understands how Talkdesk is best positioned to deliver on the promise of an AI-powered contact center that drives exceptional business outcomes and improves customer relationships.”

“Talkdesk is at an exciting point in its company evolution, supported by a strong executive team. As we look to the future, adding a CMO like Neville ensures our continued growth and success,” said William Welch, president and chief operating officer, Talkdesk. “I’ve worked with Neville in the past and have witnessed firsthand his ability to create a unique value proposition among a crowded market. Neville brings this experience to Talkdesk at a time of our continued drive in artificial intelligence to modernize customer experience.”