- Samsung, world leader of high-tech business and technology development, has launched its first customer-oriented self-service platform.
It is called Digital Service Center and it includes numerous features: mobile app, pricing for parts and service, video manuals, FAQs, and other materials for users to make their customer experience more personalized.
“At Samsung, we have always believed in catering to the evolving needs of customers. The Digital Service Center is a step towards simplifying post-purchase services and providing personalized support to our consumers. We understand that to fully empower consumers, they need to be offered easy access to a digitalized ecosystem. The platform boasts easy navigation for consumers and provides them access to product specific DIY videos, helping them resolve their queries with ease,” said Mr. Sunil Cutinha, Vice President, Customer Service, Samsung India.