Cloud solutions, Industry

8×8 released AI-driven voice assistant in its platform 8×8 Intelligent Customer Assistant

8x8 Intelligent Customer Assistant now provides unique customer experience thanks to worlds first voice assistant for self-service, provided for wide use by common customers. This is just another example of use of the AI technologies in customer service industry. 

“Whether a contact center has thousands of agents or less than 100, organizations are recognizing that conversational AI is a real and cost-effective choice to improve self-service and productivity in contact centers to better support customers,” said Sheila McGee-Smith, founder and principal analyst at McGee-Smith Analytics. “Starting with digital self-service in March, 8×8 is now making their voice conversational AI capabilities available to its customers as a fully integrated part of their contact center solution to provide full orchestration of customer journeys across voice and digital channels.”

“For the airline industry, providing a seamless and quality customer experience is incredibly important. Our contact center needs intelligent AI-driven tools to help us handle a high volume of customer interactions while providing excellent service in a fast and timely manner,” said Thomas Rocharz, Director of Contact Centers and Reservations at Cape Air. “8×8 Intelligent Customer Assistant will first allow us to apply AI-enabled voice self-service to quickly resolve customer inquiries, with the ability to easily add new channels and agent-facing AI assistance as our company grows.”