Salesforce announced that it has based its improved cloud hybrid infrastructure on Red Hat Enterprise Linux to free developer resources to
Zoom Contact Center is now using Kore.ai AI-driven solution Experience Optimization (XO) which allows Zoom Contact Center to use intelligent virtual
Videobot, Finnish customer service and customer experience software development startup, accepts funding from Finland’s Superhero Capital, and Sweden’s Urban Gillstrom and
8×8 Intelligent Customer Assistant now provides unique customer experience thanks to worlds first voice assistant for self-service, provided for wide use
Xdroid and its partners have been working on transforming the CX and customer service industry. Besides other important projects, Xdroid has
Genesys (R) was awarded the Magic Quadrant award from Gartner, one of the world’s most recognized software suggest companies. Gartner awarded
Doreen Lakhan and Sefanaia Silimaibau of Vodafone Fiji received the award for some best practices provided by Vodafone in Pacific Asia
AI integration will have agents deal with customer inquiries faster thanks to its ability to gather and provide knowledge and self-learning
JustCall, one of contact center software development companies, released its first AI-driven assistant for call center that is based on needs