In Experience Strategy Trends Report 2024, Stone Mantel reached out to an audience of more than 3,200 consumers and 200 CX
Upland Knowledge is focusing on reforming knowledge management with wide use of AI technologies to make knowledge delivery easier and more
Orange, one of the world’s telecom leading companies, stated that it has withdrawn from the process of purchasing 45% stake in
On 17th of November, the business world was shocked with absolutely unexpected news: OpenAI board of directors decided to fire Sam
The risks related to the rapid development of artificial intelligence have been a subject of growing concern among policymakers since the
nvoca, an active player in the Conversation Intelligence market, has announced improvements to its Signal AI and introduced a unique solution
The majority of these cuts were concentrated within the engineering department, as detailed in an internal memo obtained by CNBC. Similar
DialAmerica, the US call center solutions provider, decided to change its corporate name to Aucera to reaffirm the company experience and
The report is called “Distinguishing Real From Hype: How Contact Centers Are Actually Using AI in 2023,” is basically a survey