• Ozonetel, Indian SaaS company from Hyderabad, developed an integration of ChatGPT with contact center platform to improve customer experience.

AI integration will have agents deal with customer inquiries faster thanks to its ability to gather and provide knowledge and self-learning capabilities.

“We have been using AI in contact centres for a few years now. But now it is time to transform the existing AI orchestration in contact centres by integrating generative AI. We believe the integration of ChatGPT into contact centers will bring about a shift in their efficiency and revolutionise customer experiences,” said Chaitanya Chokkareddy, chief product officer at Ozonetel.