The risks related to the rapid development of artificial intelligence have been a subject of growing concern among policymakers since the
According to Deloitte, customer-centric companies are 60% more profitable than product-centric companies. Aon Hewitt has found that a strong culture drives
In the ever-evolving landscape of call center operations, the pursuit of excellence hinges on the precise measurement and management of performance
A user-friendly conversational AI chatbot that serves not so much as a replacement for the existing contact center, but rather as
A new research in the banking sector conducted by CX leader, Talkdesk, focuses on CX trends in banks and credit unions,
British customer engagement software provider MaxContact presented its own research on the general condition and trends in the customer service industry
Global enterprise software provider NICE has been ranked first in the Ventana Research 2023 Buyers Guide for Contact Centers, receiving the
nvoca, an active player in the Conversation Intelligence market, has announced improvements to its Signal AI and introduced a unique solution
The majority of these cuts were concentrated within the engineering department, as detailed in an internal memo obtained by CNBC. Similar