British customer engagement software provider MaxContact presented its own research on the general condition and trends in the customer service industry
Global enterprise software provider NICE has been ranked first in the Ventana Research 2023 Buyers Guide for Contact Centers, receiving the
nvoca, an active player in the Conversation Intelligence market, has announced improvements to its Signal AI and introduced a unique solution
The majority of these cuts were concentrated within the engineering department, as detailed in an internal memo obtained by CNBC. Similar
NoBroker, proptech unicorn, released its first product for contact center industry- CallZen.AI, a conversational platform for call centers. “At this moment
The latest research on AI influence on energy consumption has shown that in 2027 the entire AI industry can consume as
DialAmerica, the US call center solutions provider, decided to change its corporate name to Aucera to reaffirm the company experience and
The report is called “Distinguishing Real From Hype: How Contact Centers Are Actually Using AI in 2023,” is basically a survey
EWII, utility service provider, has chosen Agillic as its new partner for providing new digital projects that are focused on more
