Omdia has released its 2023-24 Customer Engagement Platforms research, which ranked NICE as the top performer among the 14 vendors in the study.

According to the study, NICE’s advantages that allowed it to outperform its rivals are the scalability of the CXone platform, which, according to Omdia, guarantees companies remote access to services 24/7. In addition, Omdia noted that the huge number of NICE clients from various industries is another strength of the company, as it is undoubtedly an indicator of NICE’s reputation and trust. Omdia noted another important advantage of CXone: it perfectly integrates different products and tools from other companies into one solution, as evidenced by user reviews on various review platforms. Omdia also praised NICE’s Suiteform, a tool that will provide scalability and integration into an ecosystem of proprietary and partner technologies through APIs and microservices based on unified data and linked workflows.

In the report, Omdia stated, “The bottom line is: in today’s digital-first experience economy, and against the backdrop of turbulent times, enterprises can’t underestimate the importance of scaling quickly to provide unique and relevant experiences across digital channels and communications.”