Cloud solutions

What to expect from the CCaaS market in the future? ResearchAndMarkets is ready to ease your worries

The “Global Contact Center as a Service (CCaaS) Market (2023 Edition): Analysis by Offering (Solutions, Services), Enterprise Size, End-User Industry, By Region, By Country: Market Insights and Forecast (2019-2029)” research study has been added to

The study predicts that the global contact center as a service (CCaaS) market will reach USD 17.83 billion by the end of 2029, up from USD 4.73 billion in 2022. Overall, the global contact center as a service market is expected to expand at a CAGR of 19.28% during the forecast period, 2024-2029.

The report includes a complete analysis for the previous periods 2019-2022, estimates for 2023, and forecasts for the period 2024-2029. The report provides a detailed analysis of regions (Americas, Europe, APAC, Middle East, Africa) and 10 countries (US, Canada, Mexico, UK, Germany, France, Italy, China, Japan, and India).

In addition, the research work provides data such as market size, annual growth and other trends, development prospects analysis, competitive analysis of market players, investment opportunities, and demand forecast. The report also evaluates growth indicators, constraints, supply and demand risk, and other important statistics, as well as a complete assessment of current and future market trends that are relevant to market dynamics.