Customer Contact Network New Zealand (CCNNZ) said customers were okay with dealing with long wait times if their calls were answered
DoT (Department of Telecommunications) of India is going to release second generation reforms to optimize penalties and make them more rational,
26.5% of banking services users in the United Kingdom think that making access to phone numbers of customer service teams more
One of the world’s leading software suggestion web resources,G2, nominated Scorebuddy as winner of the year’s award – Leader of the
Like other industries, the global telecommunications market is actively embracing AI technologies and all the opportunities it opens up. It is
In Experience Strategy Trends Report 2024, Stone Mantel reached out to an audience of more than 3,200 consumers and 200 CX
World-renowned display technology innovator LG Display will unveil its new generation of Software-Defined Vehicles at CES 2024, the world’s largest IT
Omdia has released its 2023-24 Customer Engagement Platforms research, which ranked NICE as the top performer among the 14 vendors in
As Google dropped its own Google Gemin AI (Artificial Intelligence) image generator, Meta couldn’t affort to fall behind and came with