Genesys was named a Leader in Omdia Universe Customer Engagement Platforms 2023-24 report.


Genesys was awarded as a leader in customer orchestration, for its Genesys Cloud CX platform, an all-in-one customer experience solution.

Omdia states, “Genesys cements its position in the leader group by its continual focus on platform development both organically and through acquisition. Genesys has successfully built out from its strong CCaaS offering with a recent focus on adding strong AI/ML and orchestration capabilities.”

“Genesys is committed to empowering all organizations with the innovation and capabilities to authentically respond to their customers’ needs and deliver the end-to-end experiences they desire,” said Olivier Jouve, chief product officer at Genesys.

“This recognition from Omdia reinforces our strategy to support organizations as they embrace the transformative power of AI to create differentiated and orchestrated customer and employee experiences for their business.”