Xdroid and its partners have been working on transforming the CX and customer service industry. Besides other important projects, Xdroid has
Genesys (R) was awarded the Magic Quadrant award from Gartner, one of the world’s most recognized software suggest companies. Gartner awarded
Doreen Lakhan and Sefanaia Silimaibau of Vodafone Fiji received the award for some best practices provided by Vodafone in Pacific Asia
Easy on Hold, music distributor from the US, has stated that it released “trigger-free” music channel for call centers. One of
It is called Digital Service Center and it includes numerous features: mobile app, pricing for parts and service, video manuals, FAQs,
New call center is going to implement best customer experience practices to provide first-class service. Sean Doyle, British Airways’ Chairman and
AI integration will have agents deal with customer inquiries faster thanks to its ability to gather and provide knowledge and self-learning
Vivek Belgavi, Partner & Leader – Alliances & Ecosystems, PwC India said, “Zoho is a great addition to PwC India’s expanding
The well-known telecommunications services provider, Vodafone, stated that the release of first UK 5G SA network available for common users is